Hi Speed FiberNet

Privacy policy

In the course of using this website or availing the products and services vide the online application forms and questionnaires, GOFI INTERNETWORK COMMUNICATIONS INDIA  PVT. LTD may become privy to the personal information of its customers, including information that is of a confidential nature. We at GOFI COMMUNICATION respect and give high priority to the privacy of all customers and are committed to maintaining the privacy and security of the personal information which is provided by its customers. GOFI COMMUNICATION has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the web. While no data transmission over the Internet is 100% secure from intrusion, we have used and will continue to use commercially reasonable efforts to ensure the protection of your information. Please read the following to learn more about our privacy policy. Personal Information Broadband Internet access and other related services provided by GOFI INTERNETWORK COMMUNICATIONS INDIA PVT LTD (hereinafter referred to as “GOFI COMMUNICATION”)

1.       Our site's registration form requires you to give us contact information      like your name and email address. We collect personal information from our      customers on a voluntary basis. Personal information may include name,      title, company, address, phone number, email address, and other relevant      data.
2. We      collect and use personal information for business purposes in order
   • To       seek your feedback or to contact you in relation to those services       offered by us.
   • To       process orders or applications submitted by you.
   • To       administer or otherwise carry out our obligations in relation to any       agreement you have with us.
   • To       anticipate and resolve problems with any goods or services supplied to       you.
   • To       create products or services that may meet your needs.
   • To       process and respond to requests, improve our operations, and communicate       with visitors about our products, services and businesses.

1. GOFI      COMMUNICATION will limit the collection and use of customer information      only on a need-to-know basis to deliver better service to the customers. GOFI      COMMUNICATION may use and share the information provided by the Customers      with its affiliates and third parties for providing services and any      service-related activities such as collecting subscription fees for such      services, and notifying or contacting the customers regarding any problem      with, or the expiration of, such services. In this regard, it may be      necessary to disclose the customer information to one or more agents and      contractors of GOFI COMMUNICATION and their sub-contractors, but such      agents, contractors, and sub-contractors will be required to agree to use      the information obtained from GOFI COMMUNICATION only for these purposes.
2. GOFI      COMMUNICATION may disclose personally identifiable information about you      to third parties when
   • It has    your consent to share the information
   • It       needs to share your information to provide the product or service you       have requested and given your consent.
   • It has       to cooperate with the investigations of purported unlawful activities or       in connection with security related or law enforcement investigations or       in the course of cooperating with authorities or complying with legal       requirements.
   • It       believes in good faith that such action is necessary to protect and       defend the rights and related property of GOFI COMMUNICATION and that of       its customers.
   • It    uses reasonable precautions to keep the information disclosed to it       secure.
   • It     finds necessary to act to protect the interests of GOFI COMMUNICATION,       its affiliates, or its members, constituents or of other persons.

1. By      entering this website you are consenting to the terms of our information      privacy policy and to our continued use of previously collected      information. By submitting your personal information to us, you will be      treated as having given your permission for the processing of your      personal data as set out in this policy.

Non Personal Information

1. At this      website, information sent by your web browser, may be automatically      collected. This information typically includes your domain name (the site      after the @ in your e-mail address). It may also contain your user name      (the name before the @ in your e-mail address). Other examples of      information collected by our server include the Internet protocol (IP)      address used to connect the visitor's computer to the Internet, operating      system and platform, the average time spent on our website, pages viewed,      information searched for, access times, websites visited before and a      visitor visits our website, and other relevant statistics. The amount of      information sent depends on the settings you have on your web browser;      please refer to your browser if you want to learn what information it      sends. Some of this information is also required in terms of the statutory      obligations of the Company.
2. All      such information will be used only to assist us in providing an effective      service on this website. We may from time to time supply the owners or      operators of third party websites from which it is possible to link to our      website with information relating to the number of users linking to our      website from such third party website. You cannot be identified from this      information.

Information Placed On Your Computer We may store some information such as cookies on your computer when you look at our website. Cookies are pieces of information that a website transfers to the hard drive of a visitor's computer for record-keeping purposes. This information facilitates your use of our website and ensures that you do not need to re-enter your details every time you visit it. You can erase or choose to block this information from your computer if you want to; please refer to your browser settings to do so. Erasing or blocking such information may limit the range of features available to the visitor on our website. We use also use such information to provide visitors a Personalized experience on our website. We may use such information to allow visitors to use the website without logging on upon returning, to auto-populate email forms, to make improvements and to better tailor our website to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests. Security We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below. If you wish to change or delete any of the personal information provided at the time of subscription, e-mail at support@goficommunication.in

Terms & Conditions

T&C mentioned here consists of General Terms & conditions (“GTC”) & Product Terms and Conditions (“PTC”) along with “Acceptable Use Policy”. The signing of Subscriber Registration Form (SRF) shall make the T&C mentioned herein binding on the subscriber. In case of any inconsistencies in the constituent parts of the  Agreement or disputes arising with regard to the interpretation of the terms and conditions contained in the said Agreement, the following order of precedence shall apply: (i) the SRF and the PTC (ii) the SLA, if applicable and (iii) the GTC General Terms and Conditions (“GTC”) SRF Terms And Conditions Terms & Conditions Broadband Internet access and other related services provided by GOFI COMMUNICATION INTERNET SERVICES PVT LTD (hereinafter referred to as “GOFI COMMUNICATION”)

1.       For the purposes of these Terms & Conditions :-
   • “GOFI     COMMUNICATION , a company registered under the Companies  Act,1956       and having its Administrative office at NO:7A ,Nachimuthu Layout ,Udumalpet-Tiruppur       Dist– 642126 (hereafter  referred to as “GOFI COMMUNICATION which       expression shall include its successor and permitted assignees) is       engaged in the provision of Broadband internet access and other related       services (hereafter referred to as “services”).
   • “Services”   means the services provided by GOFI COMMUNICATION whereby subscriber can       gain access to the Internet through provisioned  bandwidth and any    value-added services offered along with the Internet plan
   • “Bandwidth”     means the amount of information that can be carried in a given period.
   • “Subscriber”       means any person as defined under General Clauses Act 1899 who is       availing the “services” from GOFI COMMUNICATION and acting for /and on       behalf of the Subscriber
   • “Equipment”       means such hardware/software components and assemblies that are required       to enable “services” to the Subscriber including but not limited to cable       modems, Ethernet cards, splitters, coaxial/other cables.
   • “Internet”       means the global data network comprising interconnected networks using       TCP/IP (“Transmission Control Protocol/Internet Protocol”).
   • “Information”       means the visual, textual or other information published or other wise       made available to the Subscribers (directly or indirectly) on the       Internet using the services provided by GOFI COMMUNICATION.
   • “Third       Party Content” means any and all information, software and other content       provided by any independent third party that can be accessed through or       by virtue of the services.

1. GOFI      COMMUNICATION reserves the right to verify the information, provided by      the Subscriber in the application form, to use the same at its discretion      and shall have the right to grant or refuse the Services to the Subscriber
2. Promotional      Offers: When you are registering on our Services      directly or through any of our franchisees for GOFI COMMUNICATION’s      Services, you are  authorizing GOFI COMMUNICATION or our partners to      send you special offers,  retention offers, or any kind of      promotional SMS. If you don’t want to receive offer SMS, write to support@goficommunications.inr call us on 9698833500
3. The      services being offered under this Contract are being provided as per the      License Agreement between Department of Telecommunications and Ministry of      Communication. The Subscriber acknowledges and understand that GOFI      COMMUNICATION for the operation of it services including Internet      Telephony services is subject to the subject to other terms and conditions      the Agreement between Department of Telecommunications and Ministry of      Communication and extant laws and regulations as may be intimated by the      DOT to GOFI COMMUNICATION from time to time. The Subscriber clearly      understand that the services may be terminated and / or suspended under      directions from the Government of India and the competent authority under      no liability of any nature whatsoever against GOFI COMMUNICATION
4. GOFI      COMMUNICATION agrees to provide Subscriber with the Services on the terms      and conditions of this Contract
5. The      Services are provided on an “AS IS and AVAILABLE” basis for decent and      lawful purposes without any warranties of any kind
6. GOFI      COMMUNICATION does not guarantee error free services or that any      information, software or any material accessible through services is free      of viruses, worms, Trojans, horses or other harmful components and that      the Subscriber shall not hold GOFI COMMUNICATION responsible nor liable in      any nature whatsoever for any loss of business or any other expense/s      incurred due to occurrence of any such event.
7. The      Bandwidth provisioned by GOFI COMMUNICATION is a non-dedicated & shared      bandwidth and may vary depending on upstream feed from Gateway Provider.      Local Loop Provider and user load on the network/server/systems in      accordance with TRAI guidelines on broadband speeds for home and small      office subscribers.
8. The      Services provided, shall remain GOFI COMMUNICATION exclusive property and      on expiry / early termination of the contract, the Subscriber’s right to      use the Services being provided shall cease.
9. The      Subscriber is responsible for and shall at all times provide all access to      the Equipment, necessary to access the Services, provided by GOFI      COMMUNICATION. GOFI COMMUNICATION reserves its right to disconnect or      deactivate Subscriber’s access to Services without prior notice including      situations where Subscriber’s Equipment or software is interfering with GOFI      COMMUNICATION other services.
10. Subscriber      should use Cable Modem/Router/ATA Box or any other equipment      approved/supplied by GOFI COMMUNICATION or by any of its associate/      subsidiary / group companies. The ownership of the equipment supplied by GOFI      COMMUNICATION/associate companies will remain with GOFI COMMUNICATION/associate      / subsidiary / group companies. In the event of termination of services,      the equipment must be returned within 7 days to GOFI COMMUNICATION in      working / non damaged condition. For any damage to equipment provided by GOFI      COMMUNICATION, repair/service/replacement charges will be assessed by GOFI      COMMUNICATION and recovered from subscriber along with applicable taxes,      as additional cost of provision to GOFI COMMUNICATION. GOFI COMMUNICATION      shall raise an invoice on the subscriber for such repairs and the same      shall be paid without demur by the Subscriber within 15 days of receipt of      the invoice
11. The      Subscriber shall permit GOFI COMMUNICATION or its authorized      representatives sufficient and timely access during any day of the week to      verify/install/inspect the necessary ‘Equipment’ at the Subscriber’s      premises. PEHSIL shall give the Subscriber prior notice before any such      verification / installation / inspection of Equipment.
12. GOFI      COMMUNICATION is merely a provider of Cable Modems/Routers/ATA Box or any      other hardware that may be required to enable the Services. Such      Equipment’s may carry such warrantees as provided by the Original      Equipment Manufacturer. Hence, any and / or all expenses occurring due to      damage of the Equipment, shall not be refunded by GOFI COMMUNICATION
13. Save as      provided hereinabove, in addition to what may be intimated to the      Subscriber from time to time or as may be applicable under extant law/s,      the following shall also be applicable if the Subscriber uses this Service      for internet telephony 13.1 Service to process and carry voice signals      offered through public internet by use of Personal Computers (PC) or IP      based Customer Premises Equipment (CPE) connecting the following:
    • PC to       PC; within or outside India.
    • PC/a       device/adapter conforming to standards of international agencies like       ITU, IETF, etc., in India to PSTN/PLMN abroad.
    • Any       device/adapter conforming to standards of international agencies like       ITU, IETF, etc., connected to ISP node with static IP address to similar       device/adapter; within or outside India. Addressing scheme for internet       telephony shall only conform to IP addressing scheme of Internet Assigned       Numbers Authority (IANA) exclusive of National Numbering Scheme/plan       applicable to Basic/Cellular Telephone service. Translation of E.164       number/private number to IP address allotted to any device and vice       versa, to show compliance with IANA numbering scheme is not permitted.       Subscriber acknowledges that VoIP will not be used in any form other than       what is permissible under the internet service license. Subscriber       acknowledges that the IP given will not be used for terminating VoIP       calls on domestic PSTN network.

1. Subscriber      agrees to pay GOFI COMMUNICATION the installation, activation,      subscription and other charges along with the statutory taxes and levies      for the time being in force at the time of such payments as and when they      fall due as may be notified by GOFI COMMUNICATION. In the event the      Subscriber wishes to shift to a new location, delivery of connection will      be subject to availability of GOFI COMMUNICATION services in that area,      feasibility and shifting charges shall be applicable
2. GOFI      COMMUNICATION will provide bill/invoice for the services subscribed at the      contracted rate or such rates are notified on at contracted periodic      intervals to the subscriber by electronic means on the subscribers      registered email id . GOFI COMMUNICATION will not be responsible for any      delay or loss of such bill/invoice in transit. The Subscriber, in the      event of non receipt of such bill/invoice shall appropriately enquire with      GOFI COMMUNICATION and pay the dues at contacted rates on or before due      date. GOFI COMMUNICATION reserves the right to withdraw/suspend/terminate      the Services partially and /or fully with or without notifying Subscriber      in case of non-payment of invoice/bill by the due date or in case      Subscriber’s payment instrument is unpaid to GOFI COMMUNICATION for      whatever reason by Subscriber’s bankers. In case of      discontinuation/disconnection of Service the charges/fees paid by the      Subscriber earlier shall not be refunded under any circumstances. Any      unutilized MB’s will not be carried forward or refunded on renewals. It is      clarified that there shall be no refund (pro-rata / post – activation or      otherwise) made by GOFI COMMUNICATION to the subscribers for any reason      whatsoever including but not limited to the unutilized MB’s.
3. All      payment must be made in full by the due date mentioned on the      invoice/bill. Any delay payment by the due date will attract interest@2%      per month. In case of dishonor of cheque, Subscriber will be liable to pay      penalty of 2.5% per month of the subject to a minimum of Rs.150/ – per      instrument and any other charges as may be applicable. This clause shall      be applicable for postpaid subscriber/s only.
4. Plans      offered will be monthly, quarterly, half yearly and annual with prepaid or      postpaid billing option. For plan change during the life cycle of prepaid      subscribers, amount for remaining period of service will not be adjusted      against the new plan subscribed
5. Static      IP (if provided) will be provided after submission of justification and      network diagram indicating where it will be used. Static IP will be      charged extra and shall be offered at the sole discretion and option of GOFI      COMMUNICATION.
6. Value      Added Services if provided by GOFI COMMUNICATION through any partnerships      will be governed by the respective terms and conditions including any End      user license agreements
7. Reinstatement      of services will require full payment of outstanding balance and other      charges plus installation fees. It shall be GOFI COMMUNICATION’s sole      discretion to allow such reinstatement of the services      manuals/packages/booklets etc., Issued by GOFI COMMUNICATION from time to      time shall be binding on Subscriber
8. Reproduction      or distribution, publication, copying, downloading or exploitation of any      Third Party Content by the Subscriber will hold the Subscriber solely and      completely liable for infringement of Copyright and /or any other      applicable law. This shall survive termination / expiry of this Agreement      between GOFI COMMUNICATION and the Subscriber.
9. Subscriber      is required to ensure that objectionable or obscene message or      communications, which are inconsistent with the established laws of the      Country, are not generated /sent by the Subscriber. Subscriber understands      and agrees that the internet contains material, some of which sexually      explicit or pornographic that may be offensive to some people and access      to such material will be at Subscriber’s own risk. The Subscriber shall be      solely and completely responsible for any such act which may be in violation      of the Information Technology Act, the Copyright Act or any other      applicable Law/s, Act/s extant laws. The Subscriber shall perpetually      indemnity GOFI COMMUNICATION in this regard. (indemnity clause to be      added)
10. Subscriber      agrees to notify GOFI COMMUNICATION of any changes to the information      provided by the Subscriber during registering for the services, by e-mail,      fax, courier or registered post.
11. Subscriber      is not allowed to share /resell/distribute/the Services provided by GOFI      COMMUNICATION in any manner.
12. If the      Subscriber is a value-added telecom services provider, then the Subscriber      must obtain necessary permission /license from Dy. Director General (CS),      Department of Telecommunications, Sanchar Bhavan, 20 Ashoka Road, New      Delhi -110001. Tel : 011 332 6255 / 303 2855 fax :332 7656. A copy of such      permission / license shall be provided by the subscriber/s to GOFI      COMMUNICATION within 7 days of receiving such permission / license.
13. Subscriber      shall comply with the Cable Televisions Networks (Regulation) Act 1995.      The Indian Telegraph Act, 1855. The Indian Wireless Telegraphy Act 1933.      The India Copyright Act 1956, the Guidelines on Internet services and      usage no. 845-51/97- VAS and the Rules made under these Acts and all      extant laws, regulations, guidelines, as amended from time to time.
14. GOFI      COMMUNICATION will put in best efforts and strive to maintain the maximum      possible uptime of the Services. However GOFI COMMUNICATION shall not be      responsible nor liable for any downtime in the Services and offers no      guarantee of end-to-end bandwidth on Internet, GOFI COMMUNICATION may      suspend the Services during Technical failure modification or repair or      testing of the service network and shall not be liable to refund any      amount to the Subscriber when the services are interrupted / suspended      owing to causes and reasons beyond its control. PEHSIL shall use      reasonable efforts to inform the Subscriber of any such disruption of      services. Termination of this Contract shall not affect any accrued rights      or liability of either party nor shall affect the coming into force or the      continuance in force of any provision hereof which is expressly or by      implication intended to come into or continue in force or after such      termination.
15. The      Subscriber shall in perpetuity fully indemnify and hold harmless GOFI      COMMUNICATION / associate / subsidiary / group companies against any and /      or all claims, damages, suits, proceedings, actions, cause of action,      award, liabilities, cost and/or expenses of any kind (including but not      limited to attorney fees, defamation, infringement of any law, rules &      regulation in force from time to time) arising out of any      misrepresentation and/or fraud committed by the Subscriber/s, or actual or      alleged breach of any terms of this Agreement by the Subscriber/s      (including but not limited to breach of any representation and warranty      provided by the Subscriber/s.
16. GOFI      COMMUNICATION reserves the right to modify and amend this Contract without      cause and without prejudice to GOFI COMMUNICATION rights as specified in      this Contract, by serving at least 30 days written notice on the other      side by informing by post, courier, electronic mail/ or facsimile      transmission.
17. If the      Subscriber commits breach of any of the terms and or conditions of this      Contract, GOFI COMMUNICATION may at any time at its sole discretion and      without prejudice to any other remedy available under any law, either      suspend the Services or terminate this Contract.
18. The      Parties may terminate this Contract without cause any without prejudice to      PEHSIL and there shall be no refunds of any nature whatsoever. Save as      provided herein, GOFI COMMUNICATION may at any time at its sole discretion      and without prejudice to any other remedy available under any law, either      suspend the services or terminate this Contract. There shall be no refunds      of any nature whatsoever by GOFI COMMUNICATION if such termination is due      to reasons attributable to the Subscriber.
19. GOFI      COMMUNICATION may offer a part refund in case of termination request by      Subscriber.
        33.1 Post placing the order but prior to installation of equipment’s –      100% sub scription amount paid by Subscriber to be refunded.
        33.2 Post placing the order, installation of equipment’s completed but      services not activated – recurring charges will be refunded provided all      equipment are returned by subscriber in working condition. Penalty/damages      will be deducted from the refund amount/ adjusted from security deposit      (if any). One time charges shall also be forfeited.
        33.3 Post placing the order, line being installed and activated – all      one-time charges and plan charges shall be forfeited / adjusted from      security deposit (if any)
20. Neither      the course of conduct between the parties nor trade practice will modify      the provisions of the Contract.
21. The      provisions of all obligations on Subscriber shall survive the termination      / expiry of the Contract.
22. No      failure or delay on GOFI COMMUNICATION part of exercise any right to      remedy under this Contract shall be construed or operate as a waiver      thereof nor shall any single or partial exercise or any right or remedy      preclude the further exercise of such right or remedy as the case may be.
23. Any      correspondence by the Subscriber shall be sent by registered AD or by      courier to : GOFI INTERNETWORK COMMUNICATIONS INDIA PVT LTD ,NO:7A ,Nachimuthu Layout ,Udumalpet-Tiruppur  Dist– 642126
24. Speeds      mentioned are only up to our ISP node
25. Contention      is applicable on Broadband plans as per TRAI guidelines
26. For New   Connections, please submit your photo, ID Proof & address proof along      with the Subscriber Registration Form
27. We      prefer you pay online post login at our customer service portal access of      which will be provided to you after subscribing to our services.